Online purchases returns

A full refund of the purchase price paid will be provided on any item returned to us in its original packaging, unsoiled, within 14 days of receipt, for any reason.   Alternatively goods maybe exchanged. Refunds or exchanges cannot be made before we receive the returned goods. No refund will be made on postage charges.

Returns after 14 days will not be eligible for a refund or exchange. Returns or exchanges will not be made on used items.

Certain items are excluded from our standard returns policy: made to measure items or special orders –  as made-to-measure Goods are made to your requirements or ordered specifically to your request, these items can not be returned. This does not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described.

In addition to the above, all Saddles returned will be liable to a £35.00 restocking fee.  No refund will be made on postal charges

Any new saddles that are returned with obvious signs of use will not be accepted back or a minimum charge of 10% will be applied.

Any second hand saddles returned with signs of excessive use will not be accepted or a minimum charge of 10% will be applied.

 

Process to return an item

Please ensure item is packaged carefully to avoid damage and enclose a letter giving full details of your order and request, include full contact details.

Goods returned are at your expense and remain your property until we have accepted their return. We recommend you obtain a certificate of postage with adequate insurance from the post office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit

 

Deliveries

We aim to hold stock on many items and will aim despatch wherever possible items order within 1 week of order. Delivery times will be extended for items not stock. We will inform you of availability and estimated delivery time and not proceed with payment until you are satisfied with the terms.

Postal Charges
An indication of charges are given below.  Individual items may have a different charge applied at time of check out due to required insurance or volumetric weight – please check before confirming payment.  Items are generally sent with a 2-4 day delivery expectation with a signature required on delivery.

Item Size – approx. weightUK CostChannel IslandsOther Location
Small Parcel – max 2kg£8.50£15.00Price On Request
Medium Parcel – ie Numnah, dressage girth – max 3kg£10.00£15.00Price On Request
Large Parcel – long girth, Fairfax girth – max 5kg£18.00£25.00Price On Request
Saddle x 1£25.00£35.00Price on Request

Damaged or Undelivered Goods

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.

 

Credit Card Security

Village Saddlery take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from us.